Maintenance plans quietly lapse
Annual plans renew automatically on the anniversary. Nobody has to remember who signed up last March.
The maintenance plan is your best revenue and the easiest to let slide. QuixChex renews it, dispatches the tech, prices the replacement off what they found, and takes the payment — all on one customer record.
How a job runs
A tech gets the call on their phone with the address, clocks in, diagnoses the unit and sends photos back. The office prices the replacement from the same job record, sends the quote, and when it's approved it becomes a scheduled install with a deposit charge attached.
Address, history and the unit’s last service land on their phone. They clock in on site without ringing the office.
Photos and the diagnosis are already attached. The customer approves from their phone and it becomes a scheduled job.
Their maintenance agreement charges on its own cycle every year, so the relationship does not end when the van leaves.
Unit fixed. Plan renews. Paid.
Annual plans renew automatically on the anniversary. Nobody has to remember who signed up last March.
The tech's notes and photos come back from the house, you price the replacement off them, and the quote goes out the same afternoon.
After-hours work is its own line item at its own price, so overtime doesn't get billed as a normal call.
Day one
Say you run an HVAC business and QuixChex sets this up for you before you've typed anything. Every price is editable — they're a starting point, not a rule.
| Service | What it covers | Starting price |
|---|---|---|
| Annual Maintenance Plan | Two seasonal tune-ups a year | $199 |
| AC Tune-Up | Cooling inspection and clean | $129 |
| Furnace Tune-Up | Heating inspection and clean | $129 |
| Diagnostic / Service Call | On-site diagnosis, per visit | $95 |
| AC System Replacement | Condenser, coil and install | $6,800 |
| Furnace Replacement | High-efficiency furnace and install | $4,900 |
| Heat Pump Installation | Heat pump supply and install | $7,200 |
| Ductwork Repair | Seal, repair or reroute ducts | $850 |
| Smart Thermostat Install | Supply and setup | $285 |
| Refrigerant Recharge | Leak check and top-off | $240 |
| Air Quality / UV Add-on | UV light or purifier install | $495 |
| Emergency After-Hours Call | Priority after-hours service | $195 |
FAQ
Yes. The plan is a price and a cadence — charge it once a year, or split it monthly on ACH so it's easier for the homeowner to say yes to.
Yes. A replacement can be split into a deposit and a balance, or into milestone charges if it's a bigger commercial job.
Only what you let them see. Field users get their own day and the job in front of them; the office prices the work.
Yes. Each one is its own equipment location on that customer, with the system, the model and serial, its age and the access notes for it. The technician reads the right serial off the record instead of whatever was typed last time.
The charge is recorded as failed with the reason that came back, and the plan is paused. Nothing tries it again — the overnight run only picks up plans that are active, and a paused one is never swept. It sits on your Schedules screen marked paused with that reason written on the row; put a working card on the customer, set the plan back to active, and it picks its cycle up from there.
No. The annual plan bills on its anniversary and stops there. When you ring the customer to book the visit you raise it as a job and assign a technician to it — the money side runs on its own, the booking does not.
A short call, on your own services and your own customers. We'll show you what the first week looks like, and talk through what it would take to get you there.